Job Description

Job Summary:

Works with various internal departments and external customers to ensure customers are properly enrolled with the proper credit card processor. This can include discussing processes and options with customers, ordering, and tracking equipment, ensuring internal and external tasks are completed on time, and coordinating the efforts of the various parties.

Essential Functions:

Illustrative duties may include, but are not restricted to, the following:

• Meet individual and team sales goals.
• Perform sales, administrative and operation functions.
• Manage and assist with installation of credit card payment hardware for new and existing DRB business lines.
• Lead customers and internal staff with credit card token transfers between processors.
• Facilitate the ordering and shipping of credit card hardware through installation with customers and internal teams.
• Help with documenting and adding efficiencies to current credit card payment processes.
• Act as customer support generalist.
• Assist payments manager with basic customer questions and requests.
• Understand the inner workings of DRB to answer payment questions to support customers and internal staff.
• Own issues and work towards solutions for customers.
• Communicate and escalate issues to processing partners as needed to research solutions.
• Assist DRB sales teams as a credit card payments subject matter expert.
• Cross-sell new products and features introduced across various software platforms.

Competencies:

• Customer Orientation: Alignment with the internal or external customer's perspective; front line of implementation that service practices meet customers' and organizational needs; promoting customer service as a value.
• Earning Trust: Behaves and expresses oneself in an open and honest manner. Is consistent in word and actions. Tells the truth even when it is difficult. Shares information accurately, completely and appropriately. Follows through on assignments and commitments.
• Teamwork: Working cooperatively in partnership with others to help a team or work group achieve its goals. Help keep all stakeholders on track.
• Managing Work: Establishes and maintains processes and systems for successful job execution.
• Analytical Thinking: Works systematically and logically to resolve problems, identify causation and anticipate unexpected results. Manages issues by drawing on own experience and knowledge and calls on other resources, as necessary.
• Communication: Demonstrates excellent skills in verbal communication, also including aspects of non-verbal communication, listening skills, and the ability to recognize cultural differences. Effective communication skills create a clear mutual understanding with employees on common goals, directives, and expectations.
• Building Partnerships: The ability to identify and initiate working relationships and to develop and maintain them in a way that is of mutual benefit to both yourself and the other party using effective communication, relationship development, and influential professional networking.

Qualifications and Requirements:

• Education: High School diploma or equivalent.
• Experience: Strong history of Customer Service within the field of technology. Experience working with computer hardware and software.
• Computer Skills: Proficient in Microsoft operating systems.
• Other Requirements: Demonstrated leadership skills with the ability to direct others and multi-task in a fast-paced environment.
• Strong communication and customer service experience. Aptitude for learning new software programs.
• Skilled in troubleshooting using analytical thinking. Detailed orientated.
• Ability to travel by automobile or commercial airline.

Physical Requirements:

While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with employees and customers while interacting.

The employee must regularly lift and /or move up to 15 pounds, occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Working Conditions:

While performing the duties of this job, the individual is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The individual frequently works in a controlled climate. The individual is frequently required to travel by automobile and commercial airline.

Success Factors:

Ability to work in a team environment and display professionalism at all times.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability, and physical demands required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific department and group requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The base compensation for this position is $85,000 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.

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