Job Description

Role Overview

The DSP Management Specialist is responsible for managing Delivery Service Partner (DSP) documentation, system access, and compliance processes. This role supports the full DSP lifecycle and serves as a coordination hub between DSP partners and internal teams to ensure accurate data, smooth operations, and regulatory compliance.

Key Responsibilities

1. DSP Information Management

• Collect, review, and maintain DSP partner information, including company credentials, contracts, and account details.
• Build and manage a centralized DSP database to ensure data accuracy, timeliness, and traceability.

2. Access & Compliance Management

• Manage DSP system access, including account creation, permission changes, suspension, and deactivation.
• Ensure DSP compliance with company policies, SLAs, and regulatory requirements.
• Support internal audits and data compliance reviews.

3. Process Support & Cross-Functional Coordination

• Collaborate with Network Operations, Finance, Legal, and other teams to support the full DSP lifecycle, including onboarding, renewal, performance evaluation, and exit processes.
• Track and document DSP KPIs, violations, deposits, and insurance status; maintain logs and highlight potential risks.

4. Documentation & Reporting

• Prepare daily, weekly, and monthly DSP operational reports.
• Document and archive operational and compliance issues related to DSPs.
• Maintain SOPs, training materials, and standardized templates.

5. Communication & Liaison

• Serve as a communication bridge between DSPs and internal teams (Operations, Warehouse, Finance, Product).
• Handle basic inquiries and data exchange requests.
• Support DSP onboarding during network expansion and new HUB launches, including document review and system access setup.

Requirements

• Education & Experience
• Bachelor’s degree preferred; major not restricted.
• 1–3 years of experience in operations or administrative operations roles.
• Experience in last-mile delivery, warehouse operations, or DSP management is a plus.
• Skills
• Proficient in Excel or Google Sheets (large datasets, VLOOKUP, Pivot Tables, basic formulas).
• Strong process management, documentation, and cross-functional coordination skills.
• Ability to quickly learn system access logic and account management workflows.
• Language Requirements
• Bilingual in English and Chinese.
• English: system use and basic email communication
• Chinese: internal coordination and reporting
• Personal Attributes
• Detail-oriented, responsible, patient, and able to work under pressure.
• Strong execution skills with a results-driven mindset.

Benefits

• 20-26/hour +Bonus

• 7 PTO days

• 5 Paid Sick Leave Days

• 6 Paid Holidays

• 401K 100% Matching up to 2%

• 50% Medical insurance, 100% Dental and Vision Insurance

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