Altra Federal Credit Union is looking to add more Bilingual Member Contact Specialists to our Member Contact Center in Tyler TX! As a Bilingual Member Contact Specialist , you will serve as the first point of contact for members, providing exceptional service and support through various communication channels, including telephone, email, fax, and live chat. This fast-paced role is responsible for addressing member inquiries, resolving issues, and ensuring member satisfaction while upholding the values and service standards of Altra! If this sounds like the place for you, then we encourage you to apply for our Bilingual Inbound Member Contact Specialist position!
As a Bilingual Inbound Member Contact Specialist , you will engage directly with members through phone, email, and chat support. Your focus will be on providing clear, effective, and empathetic assistance to both English and Spanish speaking members. You’ll assist with account inquiries, resolve issues, and provide information on services, all while ensuring the highest level of satisfaction.
Key Responsibilities
Qualifications
Member Contact Specialists require the ability to sit or stand at a desk for long periods of time, while having the ability speak, hear, and communicate with others, while taking inbound and outbound call (on average 60-80 calls per day).
Availability
Benefits
Why work at Altra?
Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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