Wireless Call Center Representative Job at Dish, Tulsa, OK

cG5NUGhxL3ExV2ZmL01SYlVLNUpLeWl4
  • Dish
  • Tulsa, OK

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.

Job Duties and Responsibilities

Customer Service Representative:

$18.50/hr starting pay with opportunity to increase pay to $20.35/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!

What You’ll Do: 

  • Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
  • Maintain strong knowledge of our wireless products, accessories and pricing plans 
  • Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
  • Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
  • Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base

What’s in it for You: 

  • Career Growth: Opportunity to promote two levels within your first year!
  • Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!

Application Process: After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview.

Skills, Experience and Requirements

  • High school diploma or GED required
  • Ability to work full-time on-site 
  • Flexible to work shifts which can include evenings, weekends, or holidays
  • Smartphone or device with active network connection
  • Pre-employment screen required
  • Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Salary Ranges

Compensation: $18.50/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Job Tags

Full time, Flexible hours, Shift work, Afternoon shift,

Similar Jobs

McCarthy Fabrication

Welding Shop/ Field Helper Job at McCarthy Fabrication

 ...motivated individual's to join our team. The position will require experience in commercial and heavy civil construction in regards to...  ...a tape measure and follow instructions. Ability to drive a forklift Ability to pull a loaded trailer Experience on construction... 

NorthPoint Search Group

Senior Auditor - Public Accounting / Top CPA Firm Job at NorthPoint Search Group

 ...Public Senior Auditor Opportunity - Top 25 CPA Firm Our client has an immediate need for a Senior Auditor in their Atlanta office. The ideal candidate will have 3-5 years of public accounting experience and must be a CPA. Must have a four-year degree in accounting... 

Software People, Inc.

Salesforce Developer with public sector exp : Durham, NC Job at Software People, Inc.

 ...Onsite from day 1 The person in this position must have Salesforce ecosystem expertise. They will need to be able to customize and...  ..., workflows, and other platform features. Interface with internal and external technical support personnel. Investigate, research... 

Pure Freight Lines, LTD.

Class A CDL Driver (Owner Operator) Job at Pure Freight Lines, LTD.

 ...Hiring Owner Operators Work/ Life balance is a thing with Pure Want to be home on the weekends and still make a living for you and your family, You truly can with Pure! Benefits offered: ~ Medical Dental Vision.~80/20 split of Gross.~ No cost for Cargo... 

Jaguar Land Rover Nashville

Automotive Service Technician Job at Jaguar Land Rover Nashville

 ...Technician-Specific Benefits* The shop is air-conditioned and equipped with the newest technology and equipment.* Toolbox relocation paid for by the company.* Relocation assistance available for qualified candidates.* Clean and professional work environment....