Job Description

Hotel Avail, A Tapestry Collection by Hilton Rogers is currently looking for a customer service focused and committed individual to become our Valet Manager. As a Valet Manager, you will be responsible for overseeing valet operations at our property. You will lead a team of valet attendants, ensure efficient service delivery, and maintain high customer satisfaction. This role demands strong leadership, excellent communication skills, and the ability to thrive in a fast-paced environment. Your dedication to providing exceptional guest experiences through reliable valet services will be key. Join us in a dynamic, fun setting, enjoying a competitive salary, and contributing to an inviting atmosphere for our valued guests. If you're passionate about leadership and delivering reliable and friendly Valet services, we invite you to be part of our team!

 About Us:

Hotel Avail is a brand-new elevated lifestyle hotel, designed to blend business and pleasure, offering upscale amenities and efficiencies at every touchpoint, allowing guests to tailor their stay to create the experience they want. Situated in the heart of Pinnacle Hills, Hotel Avail offers easy access to top attractions, just steps from the convention center, Walmart Arkansas Music Pavilion, and Topgolf. Located by convenient shopping at the nearby Promenade and bike access to the Razorback Greenway. Adventure begins at Hotel Avail—where endless possibilities await. 

Company Values:

At Hospitality America,  winner of Top Workplaces USA , we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

P ASSIONATE – Passionate with the spirit to serve.

E XCELLENCE – Committed to excellence that inspires results.

A DAPTABLE – Adjust, adapt, and overcome.

C OMMUNITY – Creators of a collaborative community invested in growth.

H UMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

WHAT YOU’LL DO

• Supervise and coordinate the daily activities of valet attendants.
• Ensure all valet operations are conducted smoothly and efficiently.
• Train, mentor, and motivate team members to provide outstanding service.
• Monitor and manage staffing levels, scheduling, and timekeeping.
• Address and resolve customer complaints and concerns promptly.
• Maintain a safe and organized working environment.
• Implement and enforce company policies and procedures.
• Perform regular audits and inspections to ensure compliance with service standards.
• Assist in budget preparation and control expenses.
• Develop and maintain positive relationships with clients and guests.
• Parking and Retrieving Vehicles: Safely park and retrieve guests' vehicles in a timely and efficient manner.
• Customer Service: Greet guests with a friendly and welcoming attitude, providing assistance and answering inquiries about the parking process.
• Traffic Control: Direct traffic in the parking area to ensure smooth and organized flow.
• Vehicle Inspection: Conduct basic inspections of vehicles to ensure they are returned in the same condition they were received.
• Problem Resolution: Address any issues or concerns raised by guests promptly and professionally.
• Maintaining Cleanliness: Keep the valet area clean and organized, ensuring a positive first impression for arriving and departing guests.
• Additional duties as assigned.

WHY  Hotel Avail, A Tapestry Collection by Hilton Rogers

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

SKILLS EDUCATION AND EXPERIENCE

• Customer Service Skills: Exceptional interpersonal and communication skills.
• Valid Driver's License: Must possess a valid driver's license with a clean driving record.
• Attention to Detail: Careful and precise in handling vehicles and customer requests.
• Professional Appearance: Neat and presentable attire required at all times.
• Team Player: Ability to work collaboratively with fellow valet attendants and other staff members.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for long periods, lift heavy bags, and maneuver various vehicle sizes.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

AFFIRMATIVE ACTION/EEO STATEMENT:

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. 

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