Job Description

Marriott Sanibel Harbour Resort & Spa is seeking a service-oriented individual to greet guests upon arrival and fulfill their expectations for a spa experience. This position is for someone who enjoys teamwork and supports the smooth flow of operations.

ESSENTIAL JOB FUNCTIONS:

• Greet guests immediately with a friendly, sincere welcome; use a positive, clear speaking voice, listen and engage; thank guests with genuine appreciation; according to brand standard.
• Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
• Offer guests amenities such as water, juice, or heated neck pillows; anticipate guests’ needs.
• Answer questions about general property information and amenities.
• Escort guests to and from treatment rooms.
• Check computer for updates and changes to schedule regularly throughout the day.
• Maintain cleanliness of workstation, restrooms, locker rooms, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Wash, dry and fold laundry.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; Follow all company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.
• Clean and maintain recreational areas, equipment, and supplies. Visually inspect tools, equipment, or machines (e.g., to identify defects). Call Maintenance or an outside service company if machines require service.
• Maintain confidentiality of proprietary information; protect company assets.
• Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

EXPERIENCE/EDUCATION:

• High school diploma or general education degree or equivalent combination of education and experience preferred.
• Must speak, read, and understand English.
• Customer Service: 1 year or more (preferred).

MARRIOTT STANDARD: POSITION SUMMARY
Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

About Sanibel Harbour Marriott Resort and Spa:

Our resort is located on the Punta Rassa, an 85-acre peninsula on San Carlos Bay in Fort Myers, Florida. We are just a short distance from Sanibel and Captiva Islands, featuring beautiful beaches and top attractions. Water sports and outdoor activities are abundant near our resort, including natural trails, bike, and kayak rentals. Settle into our spacious rooms and suites with private balconies, floor-to-ceiling windows, scenic views, and complimentary Wi-Fi. Savor delicious cuisine in our hotel restaurants. Join us for a romantic dinner cruise on the Sanibel Harbour Princess Yacht. Get pampered with a massage at our on-site luxury spa. Keep up your gym routine in our fitness center and take a dip in one of our several pools. Elsewhere in our Fort Myers resort, discover our flexible event spaces, offering seating for over 900 in our largest venue. A refreshing getaway awaits you at our Fort Myers, Florida, resort.

Job Tags

Full time, Immediate start, Flexible hours, Shift work,

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