Join the Delval Team!
Delval Equipment is hiring a Service Manager to lead and support our team in Sykesville, MD !
Position Summary:
As a Service Manager you will play a pivotal role in overseeing technical service operations and managing a team of technicians while ensuring high-quality customer service. You will be responsible for effectively communicating with the Service Coordinator and Service Administrator to coordinate daily service activities, including work order assignment, staff scheduling, and performance monitoring. In addition to technical problem-solving, customer relations, and maintaining operational efficiency, you will strategically plan department goals, track performance metrics, and implement improvement strategies.
Our Service Managers bridge communication between service technicians, sales teams, and customers, ensuring smooth workflow and maintaining Delval’s high service standards. Additionally, this individual will manage department budgets, assist with the procurement of necessary equipment and parts, as well as ensure compliance with industry regulations, making them critical to Delval’s service excellence and customer satisfaction.
Key Responsibilities include (but are not limited to):
Physical Demands
Qualifications:
Benefits
**Compensation range for this role is $100,000 - 135,000 based on experience.
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