Job Description

The Specialty Retail Brand Physical Retail Team is seeking a Senior Associate of Retail Operations Strategy to support the SRB’s physical retail growth and long term operational efficiency. The Senior Associate of Retail Operational Strategy will be part of the Specialty Retail Brand stores team and help craft the operational excellence playbook to stand up and scale across all 9 stores, and implement in new store openings.

The Senior Associate of Retail Sales Strategy will work with their leadership team to support in store operations that lead to increased efficiency, reduced labor hours, and overall 4-wall success.

This role will work cross-functionally across the organization both with home office partners, store field support, and store teams to create executable strategies, provide coaching and maintain ongoing communication with the stores teams for the supported programs.

This role reports to the GM of SRB stores, who is seeking a highly motivated, forward thinking, detail oriented collaborator who will drive execution and delivery of the customer and associate experience. As the retail portfolio grows you should expect to support an increasing number of physical retail stores and offerings.

What you’ll do:

• Drive the business by identifying and coaching to operational opportunity areas within the portfolio of physical retail stores

• Develop & maintain effective training with the learning and development team that enhances the team’s operational skills and improves store growth.

• Support project initiatives by building materials, creating a rollout timeline, following up on adoption and tracking milestones.

• Gather best practices from competitor analysis to improve our operational effectiveness

• Share insights from the field to support the development of long term business strategies

• Work cross functionally in partnership with internal planning, merch, and enablement partners to effectively align on the ideal operational flow

• Maintain store KPIs BOH improvements

• Develop long term replicable playbooks to support store operations during season flips and high volume promo periods

What you’ll need:

• 3+ years physical retail experience required, with strong retail operations and selling knowledge preferred.

• Experience with coaching and training to drive sales

• Preferred experience with an omni channel sales process

• Excellent communication skills, with demonstrated ability to launch initiatives

• Ability to motivate and educate store leaders in order to drive results by building and maintaining strong relationships

• Ability to execute strategy and provide feedback to bring best in class experience to life

• Thrives in a high-growth, ambiguous environment with competing priorities

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.



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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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