Job Description

Access Global Group is seeking an experienced Senior Salesforce Certified Business Analyst with strong hands-on expertise in Salesforce Administration to join our high-performing Summit Salesforce Implementation Practice.

REQUIRED : US-PHYSICAL RESIDENT US WORK-AUTHORIZED

TERMS: Full Time, Remote

EMPLOYMENT TYPE : W2, 1099 candidates are accepted at this time

NOT OPEN TO 3rd PARTY EMPLOYERS

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DESCRIPTION

This is an exciting opportunity to take on a strategic and influential role in shaping impactful Salesforce solutions for a wide-ranging client portfolio. As a Senior Salesforce Business Analyst / Administrator , you will be the bridge between business needs and technical solutions-enhancing platform functionality, optimizing workflows, and driving user adoption across the organization.

In this role, you'll collaborate cross-functionally to align Salesforce with evolving business requirements, support data-driven decision-making, and ensure a seamless, scalable user experience. We're looking for a seasoned professional with a strong blend of analytical insight, process improvement expertise, and hands-on Salesforce administration skills to help elevate our Salesforce ecosystem and deliver measurable value.

Primary Responsibilities:

• Lead discovery and requirements refinement sessions with clients to understand their business, functional, and technical needs.
• Synthesize requirements into clear and comprehensive user stories and solution documentation for Salesforce solutions.
• Perform fit-gap analysis between Salesforce functionality and client requirements, proposing optimized solutions to meet business objectives.
• Design and implement Salesforce configurations, custom development, and integrations with third-party systems (Salesforce and Managed Packages).
• Develop and manage business process automation using tools like Flows.
• Create and implement scalable data models, ensuring accurate data management and integration with external systems.
• Oversee the health and governance of the Salesforce instance, ensuring compliance with best practices, security protocols, and data integrity.
• Manage user administration, security settings, workflow automation, and process updates to enhance system performance and user adoption.
• Provide training and develop training materials to ensure successful Salesforce adoption across teams.
• Support the migration of data from third-party systems to Salesforce and the management of integrations between Salesforce and other business technologies.
• Develop reports, dashboards, and analytics to support business decision-making and operational efficiency.
• Collaborate with Marketing, Sales, and other stakeholders to enhance workflows and streamline processes across the organization.
• Respond to helpdesk and support requests, troubleshooting and resolving configuration-related issues.
• Drive continuous improvements in Salesforce functionalities to increase efficiency and data accuracy.
• Work with leadership to manage project scope, timelines, and resources, ensuring successful project delivery.

Required Qualifications:

• Minimum 5+ years of experience as a Salesforce Administrator and Business Analyst, or related role.
• Salesforce Certified Administrator (SCA) required; Salesforce Certified Business Analyst certification preferred.
• Proven expertise in Salesforce automation tools, such as Flows
• Hands-on experience in data analysis, reporting, and using tools like Analytics Studio or Tableau (preferred but not required).
• Strong experience in business process definition, reengineering, and requirements gathering.
• In-depth understanding of Salesforce's core functionalities and best practices for configuration and customization.
• Experience designing or managing Salesforce integrations with third-party applications.
• Excellent organizational skills with a high attention to detail in project execution.
• Strong communication and collaboration skills, with the ability to work effectively across teams and with business stakeholders.
• Ability to troubleshoot and resolve technical issues, ensuring system performance and optimal user experience.
• A proactive and flexible mindset with the ability to manage changing priorities in a fast-paced environment.

Company's website:

Job Type : Full-time

BENEFITS For W2 employees, AGG offers the opportunity for growth and advancement, as well as a competitive base salary, medical benefits & 401k.

About Access Global Group (

• Access Global Group is a team of experts in Salesforce Consulting, Support, and Managed Services. Living up to our name, we are a truly global company with offices throughout the United States, Canada, and India and successful projects throughout 37 US states and 15 countries.
• Access Global Group is a fully remote company, which means we aren't limited to hiring within the confines of a single district or region. We can add talented individuals to our team based on experience, certifications, and skills from across the globe. This gives our clients access to the most exceptional team overall, not just in their area. Since solutions come in all shapes and sizes, we believe the best team should be just as unique.
• The Access Global Group team is comprised of individuals with a wide variety of languages, backgrounds, stories, experiences, and expertise. This makes it hard to find a problem we haven't encountered before and certifies that there is no limit to what can be achieved with Access Global Group.

EEO/ADA

• AGG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Requires the ability to speak, hear, see, and use a computer and other office-related equipment.

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