Job Description
Position Summary: Seeking a Senior Salesforce Developer with 7+ years of Salesforce development experience to join our team.
Key Responsibilities: - Manage and enhance strong case management processes, including support processes, omni channel, assignments/routing, NBA, and SLAs.
- Develop solutions with high proficiency in LWC (Lightning Web Components) to create advanced user experiences similar to Uber, focusing on scheduling and responsive design.
- Exhibit expertise in Salesforce Flows and industry best practices.
- Integrate Salesforce with AWS Connect (highly preferred) or other CTI integrations.
- Deliver agentic experience by developing NBA (Next Best Action), creating actions/activities, and generating summaries.
- Execute general admin tasks including managing profiles and permissions.
Preferred Qualifications: - Minimum 7 years of experience in Salesforce development.
- Strong understanding of support and case management processes.
- Advanced experience with LWC and Salesforce Flows.
- Experience with AWS Connect integration or other CTI platforms.
- Proven skillset in implementing NBA strategies and creating user activities.
- Experience in general Salesforce administration.
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