Salesforce Administrator Job at Aita Consulting Services, Inc, Mentor, OH

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  • Aita Consulting Services, Inc
  • Mentor, OH

Job Description

Fulltime Position

Onsite Position

Job Summary:

The Salesforce Administrator will manage day-to-day Salesforce operations, support users, perform conafiguration, and ensure smooth functioning of the Salesforce platform. The role is ideal for a strong Admin with experience in Sales Cloud or Service Cloud support and user management.

Key Responsibilities:

  • Perform daily Salesforce administration tasks including user setup, roles, profiles, permission sets.
  • Configure objects, fields, flows, validation rules, page layouts, record types, and reports/dashboards.
  • Manage data quality, data loads, and duplication audits.
  • Work closely with business teams to gather requirements for enhancements.
  • Support Service Cloud users (Cases, Console, Knowledge, Omni-Channel).
  • Assist in deployments, sandbox management, and testing.
  • Monitor platform usage, licenses, and system performance.
  • Provide end-user training and documentation.
  • Coordinate with external vendors and technical teams for break/fix and enhancements.

Required Skills & Experience:

  • 3 6 years of Salesforce Administration experience.
  • Hands-on experience with configuration, flows, automation builder, and reporting.
  • Strong understanding of Service Cloud or Sales Cloud processes.
  • Experience with data tools (Data Loader, Data Import Wizard).
  • Good communication and stakeholder-management skills.
  • Salesforce Admin Certification (ADM-201) required.
  • Additional certifications (Advanced Admin, Platform App Builder) are a plus.

Job Tags

Full time,

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