Job Description

Job Description

Are you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients? We’re hiring a Sales Lead to own the client journey —from first inquiry to loyal client! This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. You’ll work closely with our Hosts as part of the resort’s total service team.

This is a part-time (20 hours) role as a dedicated sales professional supporting Pooch Hotel Norwalk. You will partner with the host and management teams; this is an on-site position (10a-2p).

What We’re Looking For

The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.

Qualifications

• Passion for client care and personalized sales
• Experience in outbound communication and sales conversion
• Confident communicator via phone, SMS, and email
• Excellent time and task management.
• Highly organized, detailed and efficient team with all internal and external communication
• Sales driven mindset. Goal-oriented with a strong sense of accountability
• Ability to work independently and with a team
• Basic computer skills with the ability to learn software easily.

Responsibilities

• Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.
• Demonstrate a high level of knowledge of the services offered and resort practices.
• Confidently make custom recommendations using suggestive selling that drive sales revenue.
• Proactively follow up with leads, demonstrating your skills as a sales professional
• Log detailed, personalized notes to support high-touch outreach
• Own, drive, track and manage leads through the sales funnel
• Drive conversions from trial offers to loyal clients
• Work collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents.
• Support overall revenue generation communication and outreach in partnership with management
• Celebrate wins and track progress toward sales goals

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

At Pooch Hotel, we're so much more than a dog kennel. We love looking after your four-legged family member. We also offer doggie daycare, training, and a dog grooming salon, so your pet's entire experience is like a luxury vacation at a resort.

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