Job Description

Key Responsibilities

• Perform manual testing of Salesforce applications, including Service Cloud, Sales Cloud, and Communities.
• Create and execute test plans, cases, and scripts to verify system functionality and performance.
• Identify and document defects, issues, and risks clearly and concisely.
• Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test cases align with business needs.
• Participate in designing and reviewing user stories, functional specifications, and technical documentation.
• Conduct regression testing to ensure new features and enhancements do not impact existing functionality.
• Develop and maintain a strong understanding of Salesforce applications and related technologies.
• Stay up-to-date with industry best practices and emerging trends in Salesforce testing.
• Customer onboarding Coordinating with new customers and getting their data loaded. (manually or using a data loader)
• Customer support tracking and responses Responding and tracking all issues reported by existing customers
• Creating reports which help with the billing/invoicing
• Creating customer success reports
• New team member onboarding and training.

Mandatory Skills

• Minimum three years of experience as a Salesforce QA
• Proven experience in Manual testing
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills.

Desired Skills


Healthcare domain is an added advantage.

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