Job Description

About Us:

SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimization services, and ongoing support.

We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs. This role can be 100% remote. 

We will rely on you to:

Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team.

Responsibilities

• Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty.

• Manage and resolve, via direct implementation of solutions, a wide variety of daily NetSuite support requests. Types of requests handled will include, but will not be limited to:

• Troubleshooting of core NetSuite transactions/transactional flows (Order to Cash, Procure to Pay, etc.).
• Troubleshooting of existing workflows.
• Implementation of simple new functionality; scoping for deployment of more complex functionality.
• Assistance with compliance and audit questions.
• Creation of new reports and searches, including financial reports.
• Modification of existing reports and searches, including financial reports.
• Creation of new roles/modification of existing roles.
• Execution of basic system administration tasks, such as creation of a new employee record or reset of a user's password.

• Document support tickets and related resolutions clearly, consistently, and with sufficient detail to meet compliance and controls requirements.

• Assist clients in preparing for bi-annual NetSuite upgrades, including compilation of an associated impact assessment and regression testing scripts.

• Provide basic training to clients as needed regarding standard NetSuite functionality. Compile associated written materials (such as end-user guides) as necessary.

• Independently execute implementation of SquareWorks's various software bundles and provide ongoing software support. Includes running related client-facing meetings, compiling associated client-facing documentation, and performing basic project management tasks.

We ask that you:

• Have impeccable written and oral communication skills.
• Prioritize customer service and customer satisfaction.
• Have at least moderate exposure to core NetSuite functionality.
• Have at least two years of consulting or business analyst experience.
• Have a keen desire to expand your understanding of NetSuite and of business systems in general.
• Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar.
• Be able to handle competing priorities effectively and with limited guidance.

Qualifications:

• Must have a strong understanding of general business principals.
• Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution.
• Must be familiar with, and interested in, business systems. Exposure to multiple business system platforms and associated integrations required.
• Must be familiar with basic accounting principles and terminology.
• Must have NetSuite System Administration/consulting experience. 
• Familiarity with compliance and audit-related topics a plus.
• Previous experience deploying pre-packaged software solutions a plus.

We require that all SquareWorks team members:

• Focus on autonomous thinking and a proactive approach to customer relationships.
• Create high quality, clearly written documentation that explains work performed and solutions implemented.
• Remain committed to highly responsive communication with our customers and team members.
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of SquareWorks as a company.

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