Job Description

About Us

For more than 30 years, Williams Eye Institute has set the standard of excellence in cataract and lens replacement surgery for Northwest Indiana and Chicago Southland residents at our Hammond and Crown Point locations. We expanded our services to offer an unmatched wealth of experience in cataract, glaucoma, and consultative ophthalmology, and Ophthalmic Plastic Surgery, along with state-of-the-art eyecare technology, all in a comfortable and caring atmosphere. At Williams Eye Institute, we're a family-owned practice that extends that care to both our patients and our team. If you thrive in a friendly, fast-paced setting, we encourage you to explore opportunities with us.

Join the Williams Eye Institute Team as a Patient Services Representative!

Are you a passionate and energetic individual with exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy taking on new challenges? If so, Williams Eye Institute, a recognized leader in Ophthalmology committed to excellent patient care, wants you on our growing team!

We're looking for a dedicated  Patient Services Representative to join us full-time or part-time. This is a fantastic opportunity to be part of an organization that values its employees and offers significant opportunities for growth and advancement.

What You'll Do:

As a Patient Services Representative, you'll be the first point of contact for our patients, ensuring they receive friendly and efficient care. Your responsibilities will include:

• Providing outstanding customer service, whether in person, over the phone, or via email and fax.
• Accurately and meticulously handling patient check-ins and check-outs.
• Verifying insurance and obtaining necessary authorizations.
• Collecting co-payments, co-insurance, deductibles, and prior balances at the time of visit.
• Managing and accounting for all payments collected daily.
• Scheduling return appointments and setting up reminder notifications for patients.
• Identifying, researching, and resolving patient requests efficiently.
• Ensuring our high standards of patient care are consistently met, including following up with patients and physicians as needed.
• Being flexible to work at our Hammond location when necessary to provide coverage.

What You'll Bring:

To be successful in this role, you'll need:

• A minimum of a high school diploma.
• At least  one year of similar healthcare experience .
• Working knowledge of Medicare and other insurance plans.
• Proficiency with  Microsoft Office and computerized scheduling systems.
• Excellent communication skills and the ability to effectively interact with co-workers and physicians.
• A friendly, warm approach to patient interactions.
• The ability to maintain a clean and organized working environment.
• A willingness to work at both our Crown Point and Hammond locations as needed.

Benefits You'll Enjoy as a Full-Time Team Member:

We value our employees and offer a comprehensive benefits package, including:

• Comprehensive medical and dental insurance.
• Long-term disability.
• Company-paid life insurance.
• 401K plan.
• Paid holidays and a convenient Monday-Friday schedule.
• Generous Paid Time Off (PTO).
• Free parking at both locations.

Ready to make a difference? If you meet the qualifications and are eager to join a dynamic team, please send us your resume today!

Job Types: Full-time, Part-time

Expected hours: 32 – 40 per week

Benefits: 401(k), 401(k) matching, dental insurance, employee discount, health insurance, life insurance, paid time off

Medical Specialty: Ophthalmology, Surgery

Schedule: 8-hour shift, Monday to Friday

Education: High school or equivalent (Required)

Experience: Front desk: 1 year (Preferred)

Location: Crown Point, IN 46307 (Preferred)

Ability to Commute: Crown Point, IN 46307 (Required)

Ability to Relocate: Crown Point, IN 46307: Relocate before starting work (Required)

Work Location: In person

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