Live Chat Representative Job at TEC accutite, South San Francisco, CA

cG5VR2hxM2gyR1haL2NaWVdLUktKaWU0K3c9PQ==
  • TEC accutite
  • South San Francisco, CA

Job Description

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.


We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
• Engage with customers in real-time through live chat to provide support and assistance
• Resolve customer queries, complaints, and issues in a timely and professional manner
• Identify and escalate complex issues to the appropriate team or department
• Maintain accurate records of customer interactions and transactions
• Provide feedback and suggestions for improving the customer experience

Qualifications:
• High school diploma or equivalent
• Previous experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to multitask and work under pressure
• Proficiency in typing and using live chat software

Skills:
• Strong problem-solving skills
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Flexibility to work in a fast-paced environment

Job Tags

For contractors, Remote work,

Similar Jobs

Alasus Technologies

Lead Python Django Developer - Azure & Big Data (Microservices) Job at Alasus Technologies

 ...Lead the design and development of backend systems using Python Django . Build, deploy, and manage RESTful APIs and microservices...  ...coding standards, and ensure best practices. Mentor junior developers and foster a high-performing engineering culture. Optimize... 

Robert Half

Digital Marketing Manager Job at Robert Half

 ...Develop and execute paid advertising strategies across platforms like Google Ads and social media channels.- Monitor and optimize pay-per-click campaigns to ensure maximum ROI.- Manage community engagement across social platforms, building relationships and understanding... 

Amazon

Workforce Management Program Manager III, Global Security Operations Center Job at Amazon

 ...Management Program Manager will lead and scale Amazon's Glocal Security Operations Center (GSOC) Workforce Management Program, overseeing...  ...'re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Security... 

Amazon Kuiper Manufacturing Enterprises LLC

Flight Dynamics Operations Manager , Project Kuiper Flight Dynamics Job at Amazon Kuiper Manufacturing Enterprises LLC

DESCRIPTION Project Kuiper is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and weve designed the system with the capacity, flexibility, and performance to serve...

TEKsystems

Social Media Manager | @Creators Job at TEKsystems

Social Media Manager - Creator-Focused RoleDescription:We're seeking a talented Social Media Manager to join a dynamic content team...  ...that stands out and engages audiences.+ Lead daily posting and community management strategy on emerging platforms.+ Build and maintain...