EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...seeking a dedicated Travel Nurse for the Pediatric Intensive Care Unit (PICU) in East Orange, NJ. Responsibilities include... ...vital signs, administering medications, and collaborating with healthcare teams to develop and implement care plans. Skills needed include...
...Excellent Opportunity to join this established Plastic Surgery Center with expansion to Dealray Beach, West Palm Beach and Wellington, Florida Do bread and butter procedures including: Tunny Tucks, Liposuction, Breast Augmentation. Practice offers Aesthetics as...
...Seaboard Lanes. Are you a recent CDL graduate looking for a... ...Wheels USAis hiring motivated new drivers for our Eastern Seaboard fleet... .... If you have your Class A CDL and at least 120 hours of... ...Drivers License (CDL). No Experience Necessary:We hire recent graduates...
...Project Management, and Scheduling. Assists in contract administration. Interfaces with all other departments to meet customer needs... ...to provide inspirational workplace environments. This encompasses an extensive collection of workspace furniture solutions; architectural...
...Breast Surgery opening in West Virginia = large city and hospital setting. Prefer someone with Oncology Fellowship but will accept candidates... ...Radiation Oncology and Radiology services. Work closely with Plastic Surgeon on site. This is a city location that is family...