EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...resilience, self-reliance, and self-determination. War Child USA is globally recognized for our grassroots, community-driven model of humanitarian action thats rooted in collaboration and entirely locally led. We have developed a solid track record of long-term, sustainable...
...Senior Faculty Assistant World-Class Business School Location: Cambridge, MA (On-site) Schedule: MondayFriday, 9:30am6:00pm... ...and fast-moving calendar, coordinating meetings, priorities, and travel logistics Serve as a key point of contact for students, staff...
...seeking a dedicated Travel Nurse for the Pediatric Intensive Care Unit (PICU) in East Orange, NJ. Responsibilities include... ...vital signs, administering medications, and collaborating with healthcare teams to develop and implement care plans. Skills needed include...
...Job Details: Senior Accountant Role: As a Senior Accountant you'll be entering a rotational operational finance program that includes 6+ month rotations within Corporate Accounting, Finance, Strategy, Financial Reporting, and/or Tax. This is an MBA or master...
...variety of customer end markets, including aerospace, defense, medical, robotics, electronics, consumer, and general industrial.... ...volume production parts in CNC. This may include assisting with 3D printing, casting, and finishing. This position will work closely with...