Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Infrastructure Engineer do at Fiserv?

As an Infrastructure Engineer you will oversee the day-to-day operations of our application systems. You will install, configure and manage applications supporting the Financial Institutions Group.

In addition, you will oversee the daily operations of application systems, ensuring high availability, reliability, and performance. This is a 24/7 support team of our Financial Institutions Group.

This role will involve maintaining applications, databases, and reports within Oracle-based systems. Key responsibilities include writing and optimizing SQL queries, troubleshooting technical issues, collaborating with stakeholders, ensuring data integrity, and providing technical support.

The role requires a strong understanding of Oracle technologies and software development best practices.

What you will do:

• Attend incidents, troubleshoot application issues, and resolve application issues to minimize downtime and impact on users
• Implement and maintain monitoring tools and processes to track application performance and generate reporting metrics
• Work closely with development, infrastructure, and support teams to deploy and support applications
• Manage the deployment pipelines for continuous integration

What you will need to have:

• 4+ years of experience in application operations
• 4+ years of experience in application monitoring tools, incident management systems, and performance optimization techniques, such as Dynatrace, Splunk and/or Extrahop
• 4+ years of experience in automated deployment processes and tools
• 4+ years of experience in Oracle database performance tuning with a foundation in DBA tasks
• 4+ years of experience in SQL Optimization, specifically tuning techniques such as rewriting queries, using hints, and leveraging Oracle's optimizer
• 4+ years of experience in SQL programming language, specifically scripting as well as SQR programming knowledge
• Bachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education, work, or military experience

What would be great to have:

• Experience with Monitoring & Diagnostics: Use of tools like AWR, ADDM, and SQL Trace for performance analysis and troubleshooting
• Experience with monitoring solutions and practices
• Experience in project management and the ability to manage multiple priorities and deadlines
• Experience in Execution Plans: Skilled in analyzing and interpreting execution plans to identify performance bottlenecks and optimize SQL queries.
• Experience in SQL Optimization: Familiar with tuning techniques such as rewriting queries, using hints, and leveraging Oracle's optimizer.

Important info about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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