Job Description

• Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers 
• Identify needs or gaps in learning process and in consultation with Operations Teams 
• Design training and development programs based on the organizational needs in consultation with Regional Learning Manager 
• Recruit and observe team of on the floor trainers for process training 
• We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed 
• Facilitate courses or learning sessions with all process job roles and with Leadership as needed 
• Coordinate all training conducted across shifts and areas 
• Maintain daily communication with Operations, HR, Recruiting and other teams 
• Maintain knowledge of operation processes for ongoing assessment of the training process 
• Fulfill additional responsibilities as assigned 

• BA, BS or equivalent experience 
• 4+ years of successful training experience and validated proficiency in delivering and crafting training 
• 2-4+ years guiding a team within a training/learning, HR or similar function 
• 2-4+ year in Operations or process improvement role 
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook) 
• Understanding of fulfillment/distribution center/warehouse processes and flow 
• Well-developed observational and analytical skills 
• Effective verbal and written communications skills 
• Able to work flexible schedules / shifts as needed for 7 day operation 
• Validated skills for planning daily/weekly tasks and adapting to contending demands 
• Strong skills developing relationships across all levels and functions 
• Must be willing to travel 

• Instructional design using ADDIE, TWI model, or similar 
• Facilitation and presentation skills 
• Ability to work in a fast-paced distribution environment 
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction 
• Detail oriented and accurate with the ability to focus attention on details 
• Ability to prioritize, lead and complete projects with tight deadlines 
• Familiarity with process improvement methodologies such as LEAN or Six Sigma 

Does this sound like you? If so, we would love to hear from you!

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