L2 Service Technician Job at PeopleSharp, Bronx, NY

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  • PeopleSharp
  • Bronx, NY

Job Description

Are you ready to join an award-winning MSP recognized as one of the best places to work? Techworks Consulting is seeking a talented and driven Level 2 Service Technician to troubleshoot clients' technical issues and present solutions in an easy to follow manner. If you thrive in a dynamic, hands-on environment, this on-site role in the Bronx, NYC could be the perfect opportunity for you!

We’ll Provide:

  • Robust benefits package including health insurance, dental, 401K, PTO, and holidays

  • Salary range of $67,000-$72,000

  • Opportunities for continued growth and learning

  • Great company culture supported by strong core values

What You'll Do:

  • Answer service desk phone calls directly from clients

  • Perform in-house technical service and preparation on new equipment deployments

  • Utilize remote assist tools to take control of users' PCs to assist with issues

Skills You'll Need:

  • Ability to attend initial training in Ronkonkoma, NY for 30 days

  • Strong PC troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etc

  • Working knowledge of Active Directory and troubleshooting common issues in a business domain environment

  • Knowledge of IT Services and ability to answer technical questions from clients

  • Ability to be punctual and reliable, and demonstrate professionalism at all times

  • Strong customer service and communication skills

  • Must be able to work well independently, with a team, and across departments

  • Strong organization skills including detailed time entry and documentation

Ready to Apply?

  • Quick apply with your resume here OR

  • Get a head start on our application and aptitude testing process here:

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