Are you ready to join an award-winning MSP recognized as one of the best places to work? Techworks Consulting is seeking a talented and driven Level 2 Service Technician to troubleshoot clients' technical issues and present solutions in an easy to follow manner. If you thrive in a dynamic, hands-on environment, this on-site role in the Bronx, NYC could be the perfect opportunity for you!
We’ll Provide:
Robust benefits package including health insurance, dental, 401K, PTO, and holidays
Salary range of $67,000-$72,000
Opportunities for continued growth and learning
Great company culture supported by strong core values
What You'll Do:
Answer service desk phone calls directly from clients
Perform in-house technical service and preparation on new equipment deployments
Utilize remote assist tools to take control of users' PCs to assist with issues
Skills You'll Need:
Ability to attend initial training in Ronkonkoma, NY for 30 days
Strong PC troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etc
Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
Knowledge of IT Services and ability to answer technical questions from clients
Ability to be punctual and reliable, and demonstrate professionalism at all times
Strong customer service and communication skills
Must be able to work well independently, with a team, and across departments
Strong organization skills including detailed time entry and documentation
Ready to Apply?
Quick apply with your resume here OR
Get a head start on our application and aptitude testing process here: