Job Description

Role Name -
EXPERIENCE_RANGE_IN_REQUIRED_SKILLS_
ROLE_DESCRIPTION -
"• Administer and configure Jira Cloud (Software and Service Management) and
• Confluence Cloud environments for multiple lines of business.
• Partner with Product Owners, Scrum Masters, Release Train Engineers and Software
• Engineers to implement Jira structures aligned with Amex’s Scaled Agile Framework (SAFe) and enterprise Agile standards.
• Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
• Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms.
• Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
• Support governance and compliance by ensuring configurations align with Amex security and audit standards.
• Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
• Develop documentation, training materials, and best practices to promote consistent usage across business units.
• Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams. "

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