IT Systems Database Administrator & Help Desk Technician
Galveston County Health District is seeking a detail-oriented and tech-savvy IT Systems Database Administrator & Help Desk Technician to join our IT team! In this hybrid role, you'll provide day-to-day technical support to end users and ensure reliable performance of our server and database systems—all in support of our mission to protect and promote the One Health of Galveston County.
Why Join Us?
We don't just offer a job, we offer a career with fantastic benefits , including:
✅ Amazing retirement package to secure your future
✅ Affordable medical insurance to keep you and your family covered
✅ Generous paid time off so you can recharge
✅ FREE life insurance & long-term disability for peace of mind
✅ FREE parking - because the little things matter too!
What You'll Do:
Help Desk Support
• Monitor, triage, and resolve Tier I/II help desk tickets across all departments
• Deploy, configure, and troubleshoot desktop hardware, software, and peripherals
• Provide onboarding/offboarding support (user accounts, access setup, equipment)
• Support mobile devices, VPN, and remote users
• Maintain accurate IT asset inventory and assist with audits
• Create and update knowledge base articles and support documentation
Systems & Database Administration
• Maintain all server infrastructure (physical and virtual) including backups and updates
• Administer Active Directory, Group Policies, and secure file shares
• Monitor, manage, and optimize SQL Server databases
• Oversee patching and system updates across GCHD environments
• Support Microsoft 365 services, Exchange, storage systems, and email security
• Assist with disaster recovery and business continuity readiness
• Enforce cybersecurity policies and assist with access control
Project & Cross-Departmental Work
• Support IT projects aligned with GCHD's Strategic Health Plan
• Participate in system upgrades, rollouts, and infrastructure improvements
• Coordinate with other departments to meet technology and security needs
• Document internal procedures, system configurations, and network diagrams
Additional Responsibilities
• Participate in on-call and after-hours support rotation
• Represent IT at interdepartmental meetings or emergency response events
• Maintain clean and secure server rooms and workspaces
• Carry out the mission, vision, and values of GCHD
• Perform other duties as assigned
What We're Looking For:
• Associate's degree in a technical field required; Bachelor's degree preferred
• 3+ years combined experience in help desk support and systems/database administration
• Preferred certifications: A+, Security+, Microsoft Certified: Azure Administrator, Cisco
• Proficiency in Windows Server, Active Directory, Hyper-V, SQL Server, Microsoft 365
• Understanding of networking (TCP/IP, DNS, DHCP, VPN), IIS, and virtual networking
• Strong troubleshooting and documentation skills
• Familiarity with disaster recovery and imaging software
• Ability to clearly explain IT concepts to non-technical users
• Valid Texas driver's license (or ability to obtain one)
• Ability to transport self to work locations without relying on GCHD vehicles
• Must comply with GCHD immunization and ICS training policies
• Must pass criminal background check and drug/alcohol screening
Equivalent education and experience will be considered.
Application Deadline: Open Until Filled
No phone calls, please
ADA/EEO/DFWP
Our Mission: Protecting and Promoting the One Health of Galveston County
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