Job Description

About Us

Baker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting™ recognition for superior client service. BNN was founded to create opportunity for our employees, clients, and communities. We provide expert accounting and advisory services across several industries. With offices in Maine, Massachusetts, and New Hampshire, BNN has a reputation for teamwork, collaboration, and client excellence throughout New England and beyond. BNN’s culture champions career advancement, mentorship, community involvement, and exceptionally responsive client service.

About the Position

If you're seeking an opportunity to launch your IT career in a collaborative and professional environment, Baker Newman Noyes offers the perfect starting point. We are looking for a proactive and service-oriented IT Support Technician to join our team and help maintain the firm’s technology landscape. This entry-level role is essential to ensuring smooth day-to-day operations by providing responsive front-line support to internal users. From troubleshooting hardware and software issues to managing user access and escalating complex problems, the technician plays a key role in minimizing disruptions and supporting exceptional client service. Ideal candidates bring a foundational understanding of IT systems, strong communication skills, and a willingness to learn. Experience with accounting software, remote desktop tools, and ticketing systems is a plus. We offer hands-on training and mentorship to support your growth and success within the organization.

Competencies and Position Requirements

• Client-Focused Technical Support: Provides prompt, courteous, and effective front-line support for hardware, software, and network issues. Demonstrates empathy and professionalism in resolving user inquiries via ticketing systems, email, and phone.
• Foundational IT Knowledge: Applies basic understanding of Windows OS, Microsoft 365, and networking principles to troubleshoot common technical issues. Supports user account setup, password resets, and access management.
• Collaborative Problem Solving: Works closely with internal teams and offshore support to escalate and resolve complex issues. Contributes to a culture of continuous improvement by documenting solutions and identifying recurring problems.
• Communication & Service Excellence: Delivers clear, user-friendly guidance to non-technical audiences. Maintains a helpful and approachable demeanor, ensuring a positive support experience.
• Process Documentation & Knowledge Sharing: Records support activities and contribute to internal knowledge base articles. Helps build resources that empower users and reduce repeat inquiries.
• Learning & Growth Mindset: Demonstrates a strong desire to learn and grow in a fast-paced IT environment. Stays informed about emerging technologies and best practices in technical support.

Education and Experience

• Entry-level; 0–2 years of experience in help desk or technical support (internships or school projects welcome)
• Basic understanding of IT systems and office productivity tools
• Strong communication and customer service skills
• Ability to manage time and prioritize tasks effectively
• Exposure to ticketing platforms and remote support tools preferred
• Interest in pursuing further education or certifications in IT support or systems administration

Work Environment

• Travel to other offices in the New England area required
• Working normal business hours Monday through Friday
• Hybrid work option
• Supportive and collaborative culture

BNN strongly believes in maintaining a healthy balance between work and personal life. We support this through a variety of benefits, including:

• 20 days paid time off, 5 sick days, 11 paid holidays
• 6-week paid parental leave
• Health, Dental, Pet, Vision, Disability and Life Insurances
• 401(k) Plan with company match
• Profit Sharing Plan
• Business-casual office environment

Baker Newman Noyes is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law

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