Purpose:
A cross functional role that focuses on capturing and understanding the business requirements at a user story level. Participates and collaborates on an Agile development team. Understands the overall business flows by working with Product Owners, subject matter experts (SMEs) and business teams on a regular basis. Defines improvements to business processes and products. Assists decision-makers in gathering information in order to make informed decisions. Collaborates with Product Owners and Quality Assurance (QA) to identify and write the detailed requirements of test cases. Creates and maintains business and product artifacts.
Responsibilities:
Works under occasional supervision, referring only unusual cases to others.
Uses independent judgment to handle moderately complex issues and problems.
Possesses comprehensive general knowledge of subject matter to make decisions on various cases working independently.
Opportunity for errors may be serious and may involve loss of productivity.
Routine communication requires tact with both inside and outside contacts to obtain information, cooperation, and resolve basic issues.
Regularly works with confidential data.
Two or more years of work experience.
Work Requirements, Experience, Education, and Skills:
Required Education:
Bachelor's degree in related field or equivalent work experience
Required Knowledge:
Knowledge of Agile methodologies (Scrum, Kanban, etc.) 2-3 years related work experience including business processes
Knowledge of technology testing methods and procedures
Personal computer and related spreadsheet and data manipulation software
Experience with business analysis or project management
Data Stack: Snowflake, SQL Server, Python
Cloud, AI, & ML: Azure AI services, TensorFlow, scikit-learn
Preferred Knowledge:
Knowledge of property casualty rating and policy coverages and endorsements
Insurance coverages and rating schemes and insurance products
Familiarity with continuous delivery and continuous integration
Experience working in application lifecycle management tools such as DevOps, JIRA, or Rally
Company and Department practices and procedures
SQL knowledge
Skills:
Excellent oral and written communication with all levels of the organization and individuals outside of the organization, including vendors Computer proficiency
Testing techniques and skills
Documentation
Ability to write and break down User Stories, Test Cases, Acceptance Criteria
Advanced problem solving skills
Strong team facilitation skills
Strong interpersonal skills including conflict resolution skills
Abilities:
Analyze Company business information needs and procedures
Learn quickly
Work independently
Work well with others
Respond well to demands on time and resource
Maintain confidentiality
Organize time and resources and handle multiple high priorities
Delegate, plan, prioritize, and meet deadlines
Work with detail with accuracy
Research and evaluate alternatives, reach decisions, and make recommendations
Train others in work procedures
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