customer success specialist Job at Q6Cyber, Miami, FL

b1hnSGg2L2kwR2ZaL2NWY1hxTkpLaXE1
  • Q6Cyber
  • Miami, FL

Job Description

job description

We are looking for an experienced Customer Success professional to join our team. If you are excited about being the driver of client success and playing an integral role in product development, we want you on our team!

The Customer Success Specialist will be responsible for building and fostering client relationships that drive client success and enhance the client experience, and inform our product development efforts. As such, we are seeking an individual who is a natural “people person” and is excited by the opportunity to regularly engage with external and internal stakeholders.

This is a key role within our company. The ideal candidate is energetic, with an entrepreneurial mindset. Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture. Relocation assistance available

roles and responsibilities

  • Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value.
  • Regularly communicate with clients to address questions, needs, etc.
  • Gather client requirements and feedback for product updates, enhancements and new products.
  • Analyze product utilization data to inform product roadmap.
  • Collaborate with Product Development and Engineering teams.
  • Conduct product demonstrations for prospective and current clients.
  • Develop educational and training material (e.g., written guides, videos).
  • Lead training webinars.

required qualifications

  • BA/BS or equivalent.
  • 2-5 years of experience in customer success roles.
  • Excellent communication, storytelling, and interpersonal skills.
  • Spanish-language fluency.
  • Strong work ethic and ability to multitask.
  • Knowledge of Google Analytics a is plus.

Compensation: Competitive cash compensation, equity, and benefits.

About the Company:  Q6 Cyber is the leading E-Crime Intelligence company. We monitor the “Digital Underground” - a vast universe where hackers, fraudsters, and cybercriminals operate and interact. Our 24x7 coverage includes not only hacking forums on the Dark Web and Deep Web, but also malware networks and other cybercrime infrastructure, private messaging applications, and more.

We deliver targeted and actionable e-crime intelligence with unparalleled speed and precision, resulting in exceptional ROI through significant reduction of fraud losses, cyber and data breaches, and other electronic crimes.

Q6 Cyber is led by veterans of the NSA, US Secret Service, and Israeli Military Intelligence (Unit 8200). We serve large enterprise customers around the world.

Job Tags

Relocation package,

Similar Jobs

Circuit Board Medics

Electronics Repair Technician Job at Circuit Board Medics

 ...Temperature Controlled Production Floor ~ Repairs Using Hand Tools ~ High-Mix Low...  ...normalcy to our customers' lives when their electronics fail. This mission is driven by a team...  ...standards. As an Electronics Repair Technician, you will work in a repair pod (team of... 

Match Point Solutions

Smartsheet SME Job at Match Point Solutions

 ...you are interested in this position, please send over your updated resume. We look forward to hearing from you! Job Title: Smartsheet SME Location: Remote Duration: 6+ Months Rate: $70-75/hr on W2 Role Summary Be the architect of... 

Flagship Therapy

Physical Therapist - Outpatient Lead - Arbor Rehab & Nursing Job at Flagship Therapy

 ...PHYSICAL THERAPIST OUTPATIENT LEAD FULL TIME ARBOR REHAB & NURSING LODI, CA Join our IN-HOUSE Therapy Team in Lodi as a dedicated PT! Arbor Rehab & Nursing in Lodi, CA, is seeking a Full Time Outpatient Lead Physical Therapist to join our in-house therapy... 

NOV

Material Handler/Forklift Operator Job at NOV

 ...system. Clean, organize and maintain warehouse and storage areas. Perform regular...  ..., and/ or Inventory experience ~ Forklift experience preferred but not required....  ...drawings, instructions or repair and assembly operations. ~ Ability to learn technical repair... 

Hearing Healthcare Recruiters

Audiology in Alpharetta! Job at Hearing Healthcare Recruiters

 ...Healthcare Recruitersis a professional job placement and recruiting firm that focuses exclusively in the hearing industry. As the premiere Audiology Consultant, we work with Academia, Audiologists, ENTs, Hearing Industry Manufacturers, Hearing Instrument Specialists, Hospitals,...