Customer Experience Analyst Job at SGS Consulting, Remote

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  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • Advance analytics is a function on this team - will be supporting CWAM with prediction models. Customers contacting support teams.

Skills:

  • Strong skills in Python Pandas and data structures.
  • Experience with data modeling (regression, NLP). 
  • Comfortable with temporary tables in SQL.
  • Customer Experience/Customer Support Preferred - Marketing would be OK.  

Education/Experience:

  • Degree in Analytics, Statistics, Mathematics, Computer/Data Science, Engineering, or a related field.
  • 6+ years of experience in data analytics, data science, or related fields.
  • 3+ years of experience in customer experience, customer support, or customer insights analytics.
  • Proficiency in crafting compelling stories using complex data sources to provide actionable insights tailored to stakeholders’ needs.
  • Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences.
  • Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback.
  • Strong programming skills in Python, R, and SQL.
  • Proficiency in data visualization tools (e.g., Tableau, Power BI).
  • Proficiency in utilizing statistical analytics techniques.
  • Demonstrated ability to work collaboratively with cross-functional teams.
  • Master's or Ph.D. Degree in a quantitative field.
  • Familiarity with consumer electronics or retail business.
  • Proficiency in conducting predictive analytics or running ML/AL techniques.
  • Experience with machine learning libraries such as Pandas, scikit-learn, TensorFlow, or PyTorch.  

Job Tags

Remote job, Temporary work,

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