Customer Experience Analyst job at SGS Consulting Remote, US

Job Description

Job Responsibilities:

Advance analytics is a function on this team - will be supporting CWAM with prediction models. Customers contacting support teams.

Skills:

Strong skills in Python Pandas and data structures.
Experience with data modeling (regression, NLP).
Comfortable with temporary tables in SQL.
Customer Experience/Customer Support Preferred - Marketing would be OK.

Education/Experience:

Degree in Analytics, Statistics, Mathematics, Computer/Data Science, Engineering, or a related field.
6+ years of experience in data analytics, data science, or related fields.
3+ years of experience in customer experience, customer support, or customer insights analytics.
Proficiency in crafting compelling stories using complex data sources to provide actionable insights tailored to stakeholders’ needs.
Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences.
Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback.
Strong programming skills in Python, R, and SQL.
Proficiency in data visualization tools (e.g., Tableau, Power BI).
Proficiency in utilizing statistical analytics techniques.
Demonstrated ability to work collaboratively with cross-functional teams.
Master's or Ph.D. Degree in a quantitative field.
Familiarity with consumer electronics or retail business.
Proficiency in conducting predictive analytics or running ML/AL techniques.
Experience with machine learning libraries such as Pandas, scikit-learn, TensorFlow, or PyTorch.

Job Tags

Remote job, Temporary work,

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