Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Responsibilities

• Execute and monitor scheduled or requested production jobs to ensure timely and accurate processing.
• Perform regular data backups for application and database systems to prevent data loss.
• Monitor system, network, and communication performance to ensure optimal uptime and availability.
• Log and report system issues , including hardware failures, network disruptions, and software bugs.
• Conduct first-level troubleshooting and escalate unresolved issues to appropriate technical teams.
• Maintain and update processing logs , run procedures manuals, and other documentation.
• Coordinate with vendors for preventive maintenance and ensure compliance with service checklists.
• Support business continuity exercises and ensure systems are prepared for disaster recovery scenarios.
• Ensure adherence to IT policies , including information security and operational protocols.
• Collaborate with programmers and analysts to test and resolve system issues.
• Data risk management and assessment

   

• Operations:

  • Technical skills required of a Senior Computer Operator
  • Strong troubleshooting and incident resolution skills

  Network Related Knowledge:

  • Working knowledge of IP Protocol, LAN/WAN topology (frame, DSL, Cellular, X.42, X.25, ATM, Satellite, Radio, PTP, Dial-up), intermediate knowledge of associated monitoring and troubleshooting tools (HPOV, HNS vision, Spectrum analyzers, solarwinds, whatsupgold), Data Center network equipment (firewalls, switches, routers, etc), and network cable specifications.

Qualifications

Minimum Education:

• Bachelor's degree or comparable experience

Years of Experience:

• Four plus years' experience in a data center operations environment preferred.

Minimum leadership knowledge and skills requirements:

• Demonstrates strong performance leadership skills, including the ability to coach/mentor, deliver training, inspire and motivate others, objectively assess the performance of others and provide balanced feedback
• Displays the ability to lead the work of others effectively. Delegates work appropriately. Effectively leads and supports change.
• Demonstrates the ability to conduct effective behavioral and technical interviews.
• Demonstrates strong customer relations management skills. Exhibits professional and customer appropriate communications. Listens effectively, identifies customers' needs and responds appropriately. Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers
• Displays good written and verbal communication skills, including technical writing skills and the ability to present information in a professional and engaging manner.
• Promotes teamwork and cooperation and builds strong relationships at all levels. Effectively collaborates and negotiates.
• Organizes and plans work effectively. Balances priorities among stakeholders
• Exhibits sound judgment and analytical skills.
• Identifies opportunities to implement new or modified approaches to resolve problems and maximize opportunities
• Achieves results in a high-pressure environment. Sets high goals for self and others and demonstrates a strong sense of urgency.
• Effectively implements and manages processes
• Demonstrates financial acumen, including a good understanding of financial metrics and indicators.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $44,500 - $103,002 . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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