Job Description

Bilingual Customer Service Representative (Spanish/English)

Remote | $14–$16/hour + Overtime | 24/7 Operations

Location: Must live within 50 miles of Plainview, NY

About the Role

• We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure, great with people, and comfortable helping customers with basic
  technical issues.
• If you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit.
  

What You’ll Do:

Customer Service (Top Priority)

• Deliver outstanding, professional service on every call and chat
  
• Greet customers warmly, verify their identity, and actively listen
  
• Show empathy and patience with frustrated or upset customers
  
• Explain solutions clearly in both Spanish and English
  
• Set clear expectations and confirm the customer’s issue is resolved
  
• Technical Support
  
• Troubleshoot internet connectivity, Wi-Fi, and device issues
  
• Provide Level 1–2 support using tools such as Freshdesk, Sonar CRM, and other networking tools
  
• Document all interactions accurately and follow internal procedures/SLAs
  
• Escalate complex issues to senior technicians when needed
  

What You Bring  

• FLUENT Spanish and English – able to explain complex information clearly in both  languages
  
• Strong typing skills (50+ WPM) and comfort working quickly on a computer
  
• Ability to multitask – navigate and update multiple systems/applications while engaging with customers
  
• 1+ year of customer service experience ( call center experience strongly preferred)
  
• Strong customer service skills – patient, empathetic, calm, and professional
  
• Willingness to work overnights, weekends, and rotating schedules in a 24/7 environment
  
• Reliable wired internet connection and a quiet, distraction-free workspace
  
• Updated desktop or laptop computer
  

Location : Must live within 50 miles of Plainview, NY

• Pay: $14 - $16/hour depending on experience
  
• Overtime pay available
  
• Paid training
  
• Fully remote once trained (must still be within the local radius)
  
• Professional development and potential for full-time conversion based on performance
  

Schedule:

• This is a 24/7 operation, including weekends.
  
• Work Saturday & Sunday + 3 weekdays
  
• Shifts times: 9am–6pm, 10am–7pm, 2pm–11pm, or 3pm–12am
  
• Two 15-minute breaks and one 30-minute break per shift
  
• Flexibility to cover other shifts when needed is a plus
  

Ready to apply?

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we want to hear from you.

Apply now to join a customer-focused, remote-friendly team!

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