Job Title: Automation Manager
Location: Onsite – Greater Dayton, OH (Relocation considered)
Salary: $110,000 – $140,000 + Bonus Potential + Benefits
Travel: <30% (primarily trade shows and special events)
Overview:
A leading robotics and automation solutions company is seeking a Automation Manager to lead a team of six application engineers and technical support specialists. This high-visibility position will drive the launch of a new fee-based support model while ensuring top-tier customer satisfaction through hands-on issue resolution and strategic leadership.
Key Responsibilities:
Support Revenue Model: Develop and implement a paid support structure, clearly differentiating between billable services and standard support to generate new revenue streams.
Customer Escalation Management: Take ownership of high-priority customer escalations, coordinate internal resources, and ensure timely resolution.
Client Engagement: Work closely with distributors, integrators, OEMs, and end users to drive satisfaction and long-term growth.
Operational Strategy: Design scalable support systems, implement tools to boost team efficiency, and align resource allocation with business priorities.
Team Leadership: Mentor, coach, and manage performance for a growing team. Foster a collaborative and high-performing environment.
Qualifications:
Education: Bachelor’s degree in Engineering preferred (or equivalent technical background).
Experience: Minimum 5 years in robotics or automation (field support, application engineering, or technical services).
Technical Skills: Strong knowledge of industrial robots (Yaskawa, Fanuc, or Kawasaki preferred); hands-on programming and integration experience ideal.
Leadership: Demonstrated success managing technical teams and customer escalations; experience launching or managing revenue-generating programs (e.g., paid training or onsite support).
Other: Must be adaptable, strategic, and customer-focused. No visa sponsorship available.
Why This Role:
Work directly with the executive team to shape a high-impact initiative.
Significant visibility and opportunity for advancement.
Strong internal support and a collaborative leadership team.
Rare weekend work; minimal travel.
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