Job Description

Dal-Tile is currently seeking an exceptional Associate Service Representative to join our TEAM! As the Associate Service Representative, we need someone ready to provide a variety of support, such as increasing sales, servicing existing customers using key company tracking programs, and utilizing product knowledge to match customers with Dal-Tile products.

Primary Objective:

Increase Dealer product sales within the assigned territory. Improve existing business through current Dealers with a focus on the “Studio Direct” program and in line with Corporate and Regional objectives. Develop new business within the territory. Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales, product mix, and overall profitability. 

Primary Function and Scope:

• Enters all call reports within Salesforce and maintains call cadence. 
• Services existing Studio Direct Dealers by making sales calls, developing business relationships, keeping them apprised of products, product promotions, merchandising programs, and training dealer retail sales associates.
• Prospects, secures, and registers new Studio Direct Dealers.
• Works with Studio Direct Dealers to specify Dal-Tile products on their residential new and remodel projects.
• Maintains Studio Direct samples and merchandise to position our products as “go to” for the dealer retail sales associates. 
• Presents product knowledge seminars to Dealers during their regular sales meetings. 
• Reviews, monitors, and tracks product usage by Dealers and provides follow-up data to GSM.
• Establishes working relationships with all dealer customers to ensure a complete working knowledge of their business practices and/or protocol, and has a total working knowledge of all our marketing support materials and how they can best be utilized.
• Communicates merchandising trends and competitive products, and product-forecasting needs to GSM.
• Performs all other assigned duties as required. 

Experience and Knowledge Required:

• High School Diploma required, no experience needed.
• Must be able to lift up to 50 lbs. repeatedly.
• Must possess a valid driver’s license.

Competencies:

• Self-motivated with the ability to work under little or no supervision.
• Must possess proven interpersonal skills including influencing and negotiation skills. 
• Strong verbal, written communication, and presentation skills. 
• Must be able to exercise independent judgment and demonstrate solid time management and organizational skills. 
• Has proficient skills using Microsoft Office applications. 

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.

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