Job Description

Job Summary:

Passenger Assistance Agent positions encompass facilitating airline passenger processing, including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

• Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software.
• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
• Assist with their personal needs and lifting bags of at least 50 lbs. 
• Inspect and verify passenger documentation.
• Direct passengers through Customs, Immigration, and Quarantine.

Requirements:

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time
• Able to greet and assist all customers in a prompt, friendly, and courteous manner.
• Perform any reasonable customer service-related job duty requested by Company supervision and/or airline customer.
• Must possess good communication skills and a friendly, outgoing personality.
• Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Must be able to work nights, weekends, and holidays.

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