This position is responsible for the daily functions related to working client’s accounts to provide good information to provide a positive result. Specific duties may include contacting customers and customer references, processing repossessions and reviewing and/or verifying skip trace information. This individual is responsible for performing miscellaneous duties related to collections and administration. This individual will perform all duties in accordance with policies and procedures and all state and federal regulations.
Requirements:
Answer, screen, and relay incoming and outgoing telephone calls in a pleasant, courteous manner
Effectively communicate in formal and informal situations, conveying thoughts clearly and sharing complete and accurate information in a professional and respectful manner
Check email/voicemail respond or forward communication as applicable.
Maintain cleanliness and organization in workspace and common areas.
Perform general office duties such as typing, operating office machines.
Research, investigate and understand Customer accounts using skip trace, Internet research and other company and external resources.
Consistently, clearly, and concisely document all interactions with Customers and Vendors in a self-explanatory manner to ensure reporting accuracy and ease of account hand-off.
SKILLS AND QUALIFICATIONS
High School diploma or G.E.D. certificate
Prefer three (3) to five (5) year’s work experience in commercial collections/and or customer service.
Possess excellent verbal and written communication skills; ability to communicate effectively with others.
Possess excellent interpersonal and customer interaction skills.
Ability to manage multiple tasks with competing priorities.
Familiar with a variety of the field’s concepts, practices, and procedures.
Demonstrate good leadership and diplomacy skills.
Team player, willingness to and be adaptable in challenging situations.
Ability to demonstrate competent computer skills.
** CONFIDENTIAL DATA: This position may be exposed to confidential information about the company, our customers, and other associates on a regular basis. Disclosure of such information to any outside party in a business or social context can seriously impact the company and may jeopardize the relationship of trust we enjoy with our customers.
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